Operations Technician

Job Summary

As an Operations Technician at OpusV you will be expected to provide technical support to clients as well as resolving complex or escalated issues. You will work across a variety of hardware and systems ranging from simple desktop support, hosting services and networking.

By working with your team members, management, and clients, you will apply your problem-solving skills to identify and remediate issues. You may be required to set up devices and systems remotely, and continue to monitor for problems that may arise, roll out new software patches or updates and contribute to the overall IT strategy of both OpusV and our clients.

There may be instances where a site visit is required for you to install, diagnose, or resolve an issue for a client.

Responsibilities

Configure and commission new equipment, software, and services.
Increase your knowledge and subject matter awareness to effectively communicate complex ideas in a clear and concise manner.
Maintain and update infrastructure for clients and internal use.
Implement and maintain business continuity measures and documents.
Contribute to company documentation through various approved channels.
Receive initial client requests through email, Zendesk and phone calls.
Create tickets and/or relevant documentation chains for all requests.
Actively engage with clients to elicit and triage issues.
Perform troubleshooting and resolution activities.
Complete and update any relevant documentation based on resolution.
Maintain accurate timesheets.
Escalate tickets to subject matter experts.

Requirements

Minimum of 2 years’ experience in an IT Troubleshooting environment.
Applicants must have the legal right to work in Australia.
This position is open to Australian / New Zealand Citizens and permanent residents, or those with unrestricted work rights.
Unrestricted Word Visa holders: You may only be considered for a fixed term period of employment that does not exceed your visa term
Must be able to attend the Melbourne Office at least 3 days a week

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Team

Observation and Operations

Location

Oakleigh, Victoria

Job Type

Full Time

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Life at OpusV

Fostering your professional growth

We invest in your future by offering subsidized training and opportunities for professional growth, ensuring you stay at the cutting edge of the Information Technology and cybersecurity industry.

Secure critical infrastructure

Join a team that supports critical projects across Australia, and throughout the APAC region, helping secure and support the stability of the infrastructure our nation depends on.

Design and implement resilient solutions

As part of our team, you’ll help design secure, scalable systems that meet the challenges of tomorrow, contributing to the evolving standards of Australia’s cybersecurity landscape.

Collaborate with industry leaders

We value strong partnerships with industry leaders. You’ll have the opportunity to visit key project sites, collaborate with stakeholders, and build relationships that enhance your professional expertise while contributing to critical infrastructure security.

Equal opportunity workplace

We’re proud of our diverse, inclusive workforce and a culture that promotes respect and collaboration. We support flexible work arrangements, to help you achieve your personal and professional goals.

Build your future

Join a company with a history of success, where your contributions will leave a lasting impact on national infrastructure. Help us continue to set the bar for cybersecurity in Australia while building a meaningful, fulfilling career that grows with you.

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